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Information for Inmate Families and Friends

Welcome to the Vermont Department of Corrections Constituency Services Unit Page!

We are here to provide information to families, friends, and professionals wishing to find resources, ask questions and provide assistance to those in our care and custody.  We are only able to provide general information unless we can verify that you have a signed release.  If you do not have a release form, and have a specific question, please connect with the individual you are reaching out about and ask that they complete one with their assigned caseworker. 

Whether you have specific questions or concerns regarding programming, visiting, procedures, mail, medical care, housing, movement, etc. or just want general information, please fill out a form using the Online Portal and someone from our office will get back to you within 24 hours.  If we are unable to answer your question we will refer you to the person who can best give you the information.

Online Portal

Commissary Account Info and Setup

Phone System Setup

Tablet Setup


COVID 19 Information for Constituents


As of January 25, 2021, Vermont began to offer Covid-19 vaccinations to Vermonters ages 75 and older. Consistent with eligibility requirements for all Vermonters, Incarcerated individuals age 75+ will be able to receive their vaccines at the facility in which they reside over the next several weeks (the vaccine consists of two doses, several weeks apart). These individuals have been notified of their eligibility and registration for the vaccine is being completed by medical and Vermont Department of Health staff.

Once the first age tier is completed, individuals ages 70-74 will become eligible for the vaccine, followed by 65-69, followed by individuals ages 18-64 with chronic health conditions. For more information see


Family and Friends Information

Friends and family members may deposit money on funds on the inmate’s account for the purchase of commissary or telephone time. This can be done on-line or by use of a Deposit Coupon. These coupons are available from inmates and in the lobby of Correctional Facilities or on our website under Information for Inmate Families and Friends.

At times, an incarcerated individual may ask his family or friends to deposit money on the account of another inmate. VTDOC recommends families do not deposit money for inmates other than their own family members or personal friends. This practice is often connected to contraband or fraud, and you may unknowingly become involved in activities that could prevent you from entering a correctional facility again, or where you may be confronted by Law Enforcement. There is no legitimate reason for your loved one to need you to place funds on another inmate’s account. If you get such a request and you have concerns or questions, we encourage you to reach out to your loved one’s caseworker, or Superintendent so we can assist you, and your loved one in resolving this request.


Breaking News:

July 28, 2021

As part of a class action lawsuit on Hepatitis C treatment, DOC is obligated to provide the following notices.

Approved Class Notice Regarding Eligibility for Treatment

Hepatitis C Virus Treatment Program Policy and Procedure Addendum

May 1, 2021

GTL Information

IMPORTANT:  DOC has received reports of a website claiming to provide discounted phone calls to friends and family as well as a method to send money and, "off the record" mail to inmates. Please note that GTL is not affiliated with any other company to provide phone calls or a discounted rate for phone calls.  InmateAid is not affiliated with GTL and the website should not be used for GTL services.

IMPORTANT:  DOC has received reports of a website claiming to provide discounted GTL phone calls to friends and family. Please note that GTL is not affiliated with any other company to provide phone calls or a discounted rate for phone calls.  GlobalTel is not affiliated with GTL and the website should not be used for GTL services. 

April 27, 2021

The Vermont State Legislature passed a law in 2020 providing for earned time effective 1/1/21. VTDOC has been reviewing and awarding this earned time in accordance with the law.
A new law was passed this year (Senate Bill 18) which disqualifies for those serving a sentence on 1/1/21 for one of the below crimes from earned time.

Click here to read the S.18 Memorandum

Camp Agape

CAMP AGAPE is a fun camp for Vermont children who have a parent in prison or under the supervision of the Vermont Department of Corrections. The word “Agape” is a Greek word that means unconditional, no-strings-attached love. That is what Camp Agape is all about. Accepting and honoring each child for the person they are.

Camp Agape offered its first camp in August, 2006 for 28 children. For each summer since, we have given a week of overnight camping to Vermont children with a parent in prison—a total of over 750 free weeks of camp. Once children turn twelve, they move into our Older Kid programs. Some have gone on to be Counselors-In-Training.

Click here for a printable brochure and pre-registration form.

Cares Act Notice

This link is to the notice from the IRS regarding Cares Act payments to incarcerated individuals

Justice Reinvestment II (Act 148 of 2020)

The link above provides information on the law chages regarding presumptive parole, parole reviews, community supervision furlough, earned good time, and escape from furlough.  The document also covers the repeals of release to unapproved housing, home confinement furlough, and reintegration furlough.  All changes effective January 1, 2021.


Incarcerated Individual Identification Number

The Inmate Locator may be used to determine the inmate ID number.

Facility Visitation Rules

Current rules for visitation that apply to all Correctional Facilities in Vermont.

Incarcerated Individuals Housed Out of State

Information and FAQ for families of Inmates housed out-of-state

Sample Deposit Coupon

Sample deposit coupon, money order and return envelope. Example of properly filled out forms.

Blank Deposit Coupon

Blank coupon and instructions for depositing funds into an account.

Information on Tablet Services, Messaging, and Video Visitation

  • One video visit/inmate/week of up to 25 minute except when the facility is in lockdown

  • Two one-month gaming subscription per inmate for the GTL tablets

Pricing: Tablet Services, Messaging, Video Visitation


Phone System

  • Two phones calls/incarcerated individual/week of up to 5 minutes each

New Call Rates see table below

Debit Phone accounts visit Vermont Package Programs to deposit money.

Prepaid Phone accounts visit ConnectNetwork or call 1-800-483-8314 to set up an account, check your balance, and make a payment.

If that link is not working try Access Corrections

Online Help 

Current Phone Rates

Phone Rates

Incarcerated Individual Commissary Services

Visit Access Corrections to place:

Use the chat now feature at the bottom of the webpage to go to LiveChat help.

If you are unable to process an order at Access Corrections please call 1-800-546-6283 or 1-866-345-1884 to place your order or to ask a question.

Web Ordering Help Desk

For Ordering assistance please email the Help Desk or call 1-800-546-6283 or 1-866-345-1884.

Inmate Phone Service Help Desk

Please call 877-650-4249 or visit ConnectNetwork