Inmate Package Program

PROGRAM DATES:

• Ordering begins: Tuesday, March 21, 2023
• Ordering ends: Thursday, April 20, 2023
• Postmark date for mail orders: Thursday, April 13, 2023
• Orders must be received by: Thursday, April 20, 2023
• Delivery to facility: on or before Friday, June 23, 2023

WAYS TO ORDER:

• Online: SouthCarolinaPackages.com
• Phone: 1-800-546-6283
• Mail: Access Securepak (SC), 10880 Linpage Place St. Louis, MO 63132

INSTITUTION ADDRESSES: are listed here




Q: When does the program begin?
A: Orders will be accepted from Tuesday, March 21, 2023 – Thursday, April 20, 2023. However, any order that is mailed in must be postmarked by Thursday, April 13, 2023. Any orders received after the deadline will not be processed and will be mailed back to the sender.

Q: When will the order arrive at the institution?
A: All orders will be arriving at the institutions on or before Friday, June 23, 2023. The institutional staff will be distributing the packages to the inmates shortly after the shipment arrives at the institution.

Q: What is the spending limit?
A: The spending limit is $200.00 for food/snacks only. Limit on the purchase of any single food item to a maximum of 12 each (excluding ramen which is currently limited to (4) 24 pks). Hygiene items are limited to a total of 3. Limits are listed on the catalog, order form and website. Inmates in the Step Down Unit are restricted to a $50 spending limit. GPH patients are restricted to a limit of $100.

Q: What are your processing fee charges?
A: $5.00 nonrefundable processing fee for mail and phone orders and a reduced $2.50 processing fee for web orders.

Q: Will sales tax be applied to my order?
A: Access Securepak® will not include sales tax in the selling prices. Sales tax needs to be calculated for all items. The sales tax rate is based on the inmate’s facility location at the time of order entry, not at the time of receipt. Refer to the tax table for the correct tax rate.

Q: What forms of payment do you accept?
A: PAYMENT: We accept credit/debit cards (VISA, MasterCard, or Discover logos), prepaid credit cards (that have a verifiable United States address), cashier’s check, institutional check, or money order. When paying by credit card be sure to include the card number, expiration date, card member’s name, CCV 3 digit number on the back of the card, card member’s phone number, and billing address. Inmates may purchase packages for themselves and/or SCDC incarcerated immediate family members, by completing SCDC Form 15-1, “Cooper Trust Fund Withdrawal” and attaching it to the completed Access Securepak® order form. Requests must be submitted to the Postal Director by Thursday, April 13, 2023 to allow time for institutional check processing. We do not accept prepaid credit cards that lack the ability to assign a valid United States address to the cardholder.

Q: How do I place an order?
A: By phone: 1-800-546-6283, by internet: SouthCarolinaPackages.com or by mail: Access Securepak, 10880 Linpage Place, St. Louis, MO 63132.

Q: How do I check on an order?
A: Call 1-800-546-6283 or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132; or send us an email at: CustomerService@AccessCatalog.com.

Q: How do I report a discrepancy with the order (item missing, wrong product, etc)?
A: The inmate will be given an opportunity to check contents of package in the presence of an employee from the institution. If there is an issue with the order, the employee will verify it and send the paperwork to Access. All discrepancies must be reported from the institution. We cannot honor any discrepancies reported from family members or friends of the inmate.

Q: What happens if the person I am sending my order to changes custody level and is no longer allowed a package?
A: If you place an order for an inmate and their custody level changes or they are moved to a facility other than SCDC while the order is being processed or shipped, the order will be returned to us. Once we receive the order back from the institution we will issue a refund to the sender of the package. There are no restocking fees.

Q: What happens if the inmate is relocated to another SCDC institution?
A: If you place an order for an inmate and they are moved to another SCDC institution, the package will be forwarded to the new institution on the next available SCDC Canteen truck.

Q: When will clothing be available for purchase?
A: Clothing will only be offered during the 1st and 3rd Quarters.