Change to Jpay Stamp Services

Written by Melissa Bee

April 9, 2020

Announcement from Jpay:

Dear JPay Customer,

As of todayApril 7, 2020, you will only be able to purchase JPay Stamp packages for the state where your incarcerated loved one is located. If you communicate with incarcerated individuals located in multiple states, then your account will display multiple state JPay Stamp balances that are valid only for use to communicate with incarcerated individuals located in those specific states.

All JPay Stamps purchased prior to today will be designated as “universal” JPay Stamps that can be used for any incarcerated individual at any agency in your account. Those universal JPay Stamps will be used first, and any new JPay Stamp purchases will be used specifically for the designated state. If you are a JPay mobile app user, please make sure you update the app on your smartphone to the most recent version (20.2). After today’s technology release, both iOS and Android users should see a notification to upgrade when you open the app, but if for some reason that notification does not appear, make sure you go to the Google Play Store (for Android) or the App Store (for iOS) and upgrade the JPay mobile app to the most recent version to ensure the application is working properly.

We’ve updated our Terms of Service for Stamp Purchases, Email and Mobile Terms of Service and Privacy Policy to reflect this, in addition to certain other changes we have made in those terms of service. You may access these by clicking HERE.

Warm regards,
Your JPay Team

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