Jpay Changes in Response to Visiting Suspensions

Written by Melissa Schmitt

March 15, 2020

The Federal Bureau of Prisons (BOP) and many state DOC’s have restricted facility access to all non-essential personnel to reduce the chance of staff or incarcerated individuals contracting the virus. This unfortunately includes in-person visits from family and friends.

Three states have implemented changes to their Jpay services to help maintain contact between incarcerated loved ones and their families during this time.

Louisiana Department of Corrections has extended the maximum phone call duration to one hour. This new maximum phone call duration goes into effect immediately and will continue until further notice.

Florida Department of Corrections have worked together to provide one free video communication. Beginning today, Friday, March 13, 2020 through April 5, 2020, one free video session credit will be provided into your JPay account. This update will display when you schedule on JPay.com or the mobile app.

Ohio Department of Rehabilitation and Corrections have worked together to provide one free 15 min video communication each week and reduced pricing for additional video communications will start at 4PM. Beginning Friday, March 13, 2020, one free 15 min video session credit will be available in your JPay account. The free video session credit will be replenished every Friday, but only if the current free visit was used. You must be an approved visitor with the Ohio Department of Rehabilitation and Corrections to schedule a video visitation session. Any additional video sessions will be available for 15 minutes, and the cost will drop from $9.90 to $3.50 starting at 4PM. The calls are being shortened to allow for more loved ones to be included on the schedule each day. This update will display when you schedule on JPay.com or the mobile app. The reduced pricing and free video session credit will begin on March 13th and remain in place until further notice.

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1 Comment

  1. Robert Klein

    Jpay is charging now for each state a different rate for stamps. Trying to make more money during this pandemic when people have little. How utterly reepugnant

    Reply

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