Change to Jpay Stamp Services

Announcement from Jpay:

Dear JPay Customer,

As of todayApril 7, 2020, you will only be able to purchase JPay Stamp packages for the state where your incarcerated loved one is located. If you communicate with incarcerated individuals located in multiple states, then your account will display multiple state JPay Stamp balances that are valid only for use to communicate with incarcerated individuals located in those specific states.

All JPay Stamps purchased prior to today will be designated as “universal” JPay Stamps that can be used for any incarcerated individual at any agency in your account. Those universal JPay Stamps will be used first, and any new JPay Stamp purchases will be used specifically for the designated state. If you are a JPay mobile app user, please make sure you update the app on your smartphone to the most recent version (20.2). After today’s technology release, both iOS and Android users should see a notification to upgrade when you open the app, but if for some reason that notification does not appear, make sure you go to the Google Play Store (for Android) or the App Store (for iOS) and upgrade the JPay mobile app to the most recent version to ensure the application is working properly.

We’ve updated our Terms of Service for Stamp Purchases, Email and Mobile Terms of Service and Privacy Policy to reflect this, in addition to certain other changes we have made in those terms of service. You may access these by clicking HERE.

Warm regards,
Your JPay Team
Jpay Changes in Response to Visiting Suspensions

Jpay Changes in Response to Visiting Suspensions

The Federal Bureau of Prisons (BOP) and many state DOC’s have restricted facility access to all non-essential personnel to reduce the chance of staff or incarcerated individuals contracting the virus. This unfortunately includes in-person visits from family and friends.

Three states have implemented changes to their Jpay services to help maintain contact between incarcerated loved ones and their families during this time.

Louisiana Department of Corrections has extended the maximum phone call duration to one hour. This new maximum phone call duration goes into effect immediately and will continue until further notice.

Florida Department of Corrections have worked together to provide one free video communication. Beginning today, Friday, March 13, 2020 through April 5, 2020, one free video session credit will be provided into your JPay account. This update will display when you schedule on or the mobile app.

Ohio Department of Rehabilitation and Corrections have worked together to provide one free 15 min video communication each week and reduced pricing for additional video communications will start at 4PM. Beginning Friday, March 13, 2020, one free 15 min video session credit will be available in your JPay account. The free video session credit will be replenished every Friday, but only if the current free visit was used. You must be an approved visitor with the Ohio Department of Rehabilitation and Corrections to schedule a video visitation session. Any additional video sessions will be available for 15 minutes, and the cost will drop from $9.90 to $3.50 starting at 4PM. The calls are being shortened to allow for more loved ones to be included on the schedule each day. This update will display when you schedule on or the mobile app. The reduced pricing and free video session credit will begin on March 13th and remain in place until further notice.

Jpay Stamp Discount for Selected Locations

The following promotion is directly from Jpay:

Sunday was Daylight Saving Time, so even though you set your clocks forward, we are rolling back prices!  JPay is offering 10% off stamp purchases today through Friday, March 16, 2018!

We hope this promotion makes it a little bit easier to stay connected with your loved ones.  You may purchase the promotional stamp packages on, the JPay mobile app or by calling our toll-free number, 1-800-574-5729. This promotion is only valid for friends and family, not incarcerated individuals.

PLEASE NOTE:  The 10% off discount is already reflected in the price shown on and the JPay mobile app.  The current purchase price reflects the discount, which means the discount won’t be imposed during checkout, rather the promotional price is currently displayed.

Participating locations: California (only California Institution for Women, California Substance Abuse Treatment Facility, Central California Women’s Facility, High Desert State Prison, Kern Valley State Prison, Marin County Jail, TAFT Correctional Institution), Colorado, Florida, Georgia, Idaho, Indiana, Kentucky, Louisiana, Michigan, Missouri, Minnesota, New Jersey, North Dakota, Ohio, Tennessee (only West Tennessee State Prison), Texas, Virginia, Washington and Wisconsin (only Milwaukee House of Corrections).

Promotion valid from Monday, March 12th, 2018 at 9:00 AM EST until Friday, March 16th, 2017 at 9:00 PM EST.

Note: Combine this discount with our trick (email us or comment on this post for details) to get 60 stamps for $9.00  during this promotion.

Jpay Stamp Sale


Jpay is offering a 10% discount on “stamps” for those who write to inmates in TDCJ (Texas Department of Criminal Justice) starting today, Tuesday, December 5 until Tuesday, December 12, 2017.

IMPORTANT: If you use Jpay to write to inmates in any state – please email us to take advantage of reduced price stamps. Combining our method with this current ten percent discount will get you 60 stamps for $9.00.

Email now for details.

Florida DOC announces Jpay services beginning Spring 2018


The Florida Department of Corrections (FDC) is in the process of implementing a new service for our inmate population. Through JPay Inc., a Florida–based company, the Department will make available a variety of multimedia services to inmates through both an interactive kiosk, available in each general population housing unit, and secure tablets. These services are geared toward enhancing family connections, expanding educational opportunities, and incentivizing positive inmate behavior at no cost to the Florida taxpayer.

FDC will implement kiosk services in all major correctional institutions, annexes, work camps, re–entry centers, and Department–operated Community Release Centers throughout the state. Implementation of kiosks began in August 2017, with a projected completion date in the Spring of 2018. Upon completion of the kiosk implementation, secure tablets will be made available for purchase. (projected Spring 2018). Educational content, including JPay’s Learning Management System (LMS) Lantern LMS and Khan Academy Lite videos will be available.

Additional services include:

Kiosk Services Tablet Options
Secure Email, including pictures Educational Content (including JPay’s Learning Management System (LMS) Lantern LMS and Khan Academy Lite videos)
Video Visitation Movies (available for rental)
Electronic Greeting Cards eBooks and Audio Books
Video Grams Games
Link to Employ Florida Marketplace job search Video Grams
Music (MP3/MP4)

Video Visitation

Video visitation will be offered at the cost of $2.95 per 15-minute session, making it a very affordable option for inmates who want more access to their families, and competitive with the rates in other states.

Secure Mail

Secure Mail is available to inmates at a cost of $0.39/stamp, with one stamp purchasing one email. This is $0.10 cheaper than the cost of a first-class postage stamp, currently at $0.49. The cost of Secure Mail covers the cost of the infrastructure to support it and monitoring of the messages for safety and security purposes.


All inmates who currently have a digital music player, through an existing contract with Keefe Commissary Network, are eligible receive a free JP5mini tablet, along with a $10 credit to apply to media purchases. All other inmates will have an opportunity to purchase either the JP5mini (4.3” tablet) for $79.99 or the JP5S (7” tablet) for $129.99. Additionally, for the first 60 days after implementation at their institution, inmates can purchase tablets for a 50% discount.

Each secure tablet will come with complementary content, provided at no additional cost to the inmate, including several games, 100 classic eBooks, relaxation music, and access to educational content including Khan Academy Lite videos and GED preparation. The cost of games, movies, ebooks, audiobooks, and music will vary depending on the item purchased, similar to how prices in online stores like Apple iTunes and Google Play vary.

The Department is committed to ensuring that services provided to inmates are offered at a fair and reasonable cost that maximizes the use and benefits of these services. Through careful monitoring and a clear contract, this partnership with JPay, Inc. has the potential to modernize programming for inmates and provide the Department a delivery channel for future innovative programming ideas.